Welcome to TIKU Premium Technical Support. Our dedicated team of puzzle specialists is here to provide you with exceptional assistance for any technical issues, questions about coin purchases, or guidance with your premium puzzle experience.
Contact Our Expert Support Team
Priority Phone Support
Direct access to our technical specialists for urgent issues and immediate assistance with premium features.
Premium Email Support
Comprehensive support for complex technical issues, feature requests, and detailed troubleshooting assistance.
Support Hours & Availability
Priority Phone Support: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Premium Email Support: 24/7 availability with guaranteed response within 24 hours
Weekend Emergency Line: Available for critical issues affecting premium users
Expected Response Times
Phone Support
Email Support
Technical Issues
Feature Requests
How We Can Assist You
- Technical Issues: Puzzle loading problems, app crashes, or performance optimization
- Payment & Coins: Coin purchase issues, payment processing problems, or balance inquiries
- Account Management: Profile recovery, progress synchronization, and cross-device compatibility
- Custom Puzzles: Image upload assistance, puzzle creation guidance, and quality optimization
- Premium Features: Unlocking exclusive content, accessing special collections, and feature tutorials
- Device Compatibility: Platform-specific issues and optimal performance settings
- Feature Guidance: Advanced tips, puzzle-solving strategies, and application tutorials
- Bug Reports: Issue documentation, reproduction assistance, and update notifications
Before Contacting Support
To ensure we can resolve your issue as quickly and efficiently as possible, please have the following information ready:
- Device Information: Model, operating system version, and available storage space
- App Details: TIKU version number and last update date
- Issue Description: Detailed explanation of the problem you're experiencing
- Troubleshooting Steps: Any solutions you've already attempted
- Error Messages: Screenshots or exact text of any error messages
- User ID: Your unique identifier for account-related issues
- Purchase Information: Receipt details for coin-related inquiries
🚨 Emergency Priority Support
For critical technical issues that completely prevent you from accessing TIKU or your premium content, please call our priority support line during business hours. Our technical specialists are trained to handle urgent situations with immediate escalation protocols.
Quality Assurance
Every support interaction is monitored for quality and satisfaction. Our team undergoes regular training to stay current with the latest features and troubleshooting techniques. We're committed to not just solving your immediate issue, but ensuring you have the best possible TIKU experience.